The Built Right Guarantee (12 Months Included)

Every Salesforce engagement includes our Built Right Guarantee.

For 12 months following your official Go-Live date, we guarantee the functionality of everything delivered within the agreed Scope of Work.

If something we built does not function as agreed, we fix it.
At no additional cost.

What Is Covered

A “Defect” is defined as an error in the original configuration logic delivered by SaaS Success.

This includes:

Automation Errors

Flows or Workflow Rules are failing to trigger or routing incorrectly based on the agreed logic.

Permission Issues

Users are unable to access records or fields they were scoped to see.

Validation Failures

Validation rules are triggering incorrectly or preventing valid data entry.

Reporting Errors

Reports or Dashboards displaying incorrect results due to configuration logic (not data quality).

If it’s our logic, we own it.

What Is Not Covered

To ensure clarity and fairness, the guarantee does not apply to issues caused by:

Client Modifications

Changes made to fields, flows, profiles, layouts, or automation by administrators other than SaaS Success.

Data Integrity Issues

Errors caused by inaccurate, incomplete, or “dirty” data entered or imported after project handover.

Platform-Level Changes

Mandatory Salesforce releases that deprecate functionality used in the original build.

Third-Party Applications

Integrations or apps installed after our handover.

In these cases, we will always advise clearly and propose next steps.

Why We Offer This

Because we build Salesforce properly.

Structure first.
Clarity first.
Logic that holds up over time.

The Built Right Guarantee removes risk and reinforces our belief:

Technology should work for you, not against you.

Extend Your Protection

Configuration Protection Plan (Year 2+)

After your first 12 months, you can extend coverage through our Configuration Protection Plan.

This provides continued “Defect” coverage for an additional 12 months.

Plus:

Annual Health Check

A dedicated 1-hour remote session to:

• Review Salesforce seasonal releases
• Assess potential impact
• Ensure your configuration remains stable

Peace of mind without committing to a full support retainer.

Investment

The Configuration Protection Plan is priced at:

20% of your original implementation fee per year

Example:
If your implementation was £5,000
Annual protection = £1,000

Less than the cost of a single emergency consulting day.

The Strategic Advantage

The Guarantee protects against bugs.

Our Managed Services & Retainer plans protect against change.

Most issues in Salesforce don’t come from broken logic.

They come from evolving business needs.

For clients on our structured monthly retainer, the Configuration Protection Plan is included at no additional cost for the duration of the subscription.

This ensures:

• Ongoing oversight
• Proactive optimisation
• No drift
• No surprises

Confidence. Backed by Commitment.

We don’t disappear after Go-Live.

We stand behind what we build.

If you want Salesforce done and protected properly, let’s talk.