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Salesforce FlexCare
Flexible, On-Demand Salesforce Expertise
Not every need requires a full rebuild.
Sometimes you just need:
- A quick fix
- A small enhancement
- A dashboard updated
- A workflow refined
- A trusted expert to call
Salesforce FlexCare provides pre-purchased support hours designed to keep your Salesforce org healthy, stable, and progressing — without committing to a larger project engagement.
Who FlexCare Is For
FlexCare is ideal for businesses that:
- Need light-to-moderate Salesforce administration
- Want ongoing guidance without a retainer
- Have small improvements or fixes to implement
- Prefer flexible, predictable support blocks
- Want a trusted Salesforce partner on demand
This is not a full transformation programme.
It’s structured, expert support when you need it.
What’s Included
Each FlexCare package includes:
✔ Pre-Purchased Support Hours
Used as needed across an agreed scope.
✔ Weekly Progress Check-In
Via call or written summary to:
- Review completed work
- Prioritise upcoming requests
- Align on business goals
- Track remaining hours
✔ Centralised Request Intake
Requests are logged and prioritised collaboratively during weekly check-ins or via agreed communication channels.
No chaos. No informal WhatsApp requests. Structured delivery.
Typical Work Covered
FlexCare is designed for light-to-moderate Salesforce administration and optimisation, including:
- Bug fixes & issue resolution
- Minor automation enhancements (Flows, validation rules, simple approvals)
- Reporting & dashboard updates
- Page layout and UI refinements
- Permission sets & user access updates
- Small ad-hoc configuration requests
Support Hour Blocks & Pricing
| Support Hours | Rate | Total Investment |
|---|---|---|
| 5 hours | £150/hr | £750 |
| 10 hours | £140/hr | £1,400 |
| 15 hours | £130/hr | £1,950 |
If You Use All Your Hours
No problem.
Additional work can continue at the same agreed hourly rate, unless mutually revised in writing.
You will always be informed before exceeding your included hours.
No surprises.
How FlexCare Differs from Managed Services
FlexCare is:
- Tactical
- Flexible
- Short-term focused
- Hour-based
Managed Services is:
- Governance-led
- Strategic
- Retainer-based
- Roadmap driven
FlexCare is ideal when you need execution support without a structured monthly programme.
When FlexCare Makes Sense
- You need quick improvements
- You have a small backlog of admin requests
- You’re testing the waters before a larger engagement
- You want expert help without long-term commitment